Staff Product Designer shaping AI-powered customer service. Amazon · Meta · Gusto.
Recovering art director.
Staff Product Designer shaping AI-powered customer service. Amazon · Meta · Gusto.
Recovering art director.
Product designer. AI native builder. Customer service at scale.
Product designer. AI native builder. Customer service at scale.
Seattle, WA
PST (GMT −8)
Currently vibing
Product design leader with 15 years across enterprise software, AI, and consumer products. At Meta and Gusto I set the vision for AI-powered customer service, from self-service to the tools agents work in, and stay hands-on to prototype and ship it. I lead through vision workshops rather than a management line: small design teams, and artifacts that earn leadership alignment.
Product design leader with 15 years across enterprise software, AI, and consumer products. At Meta and Gusto I set the vision for AI-powered customer service, from self-service to the tools agents work in, and stay hands-on to prototype and ship it. I lead through vision workshops rather than a management line: small design teams, and artifacts that earn leadership alignment.
Product design leader with 15 years across enterprise software, AI, and consumer products. At Meta and Gusto I set the vision for AI-powered customer service, from self-service to the tools agents work in, and stay hands-on to prototype and ship it. I lead through vision workshops rather than a management line: small design teams, and artifacts that earn leadership alignment.
15+ years embedded with engineering teams that build at scale, shipping AI-native products that serve millions of customers.
Gusto
Staff Product Designer
2025 → Now
Gusto
Staff Product Designer
2025 → Now
Meta
Lead Product Designer
2021 → 2025
Meta
Lead Product Designer
2021 → 2025
Amazon
Sr. UX Design Lead
2016 → 2021
Amazon
Sr. UX Design Lead
2016 → 2021
POSSIBLE Worldwide
Art Director
2011 → 2016
POSSIBLE Worldwide
Art Director
2011 → 2016
Core Design Disciplines
15+ years
0→1 & Scale
01
Product Strategy
Defining product direction through research, systems thinking, and cross-functional alignment with engineering and PM.
All fidelities
Figma + React
02
Interaction Design
End-to-end flows, interaction states, and high-fidelity prototypes built to production standards — often shipped directly in code.
Since 2018
Pre-ChatGPT
03
AI/ML Product Design
Designing for LLM interfaces, agentic workflows, and model-in-the-loop systems. Working in this space since 2018 — pre-ChatGPT.
Multi-platform
Token-first
04
Design Systems
Scalable component libraries and token architectures that ship alongside engineering — not alongside specs.
Mixed methods
RITE + Sprints
05
Research & Facilitation
UXR facilitation, design sprints, and translating complex user needs into structured, actionable design decisions at scale.
15+ years
0→1 & Scale
01
Product Strategy
Defining product direction through research, systems thinking, and cross-functional alignment with engineering and PM.
All fidelities
Figma + React
02
Interaction Design
End-to-end flows, interaction states, and high-fidelity prototypes built to production standards — often shipped directly in code.
Since 2018
Pre-ChatGPT
03
AI/ML Product Design
Designing for LLM interfaces, agentic workflows, and model-in-the-loop systems. Working in this space since 2018 — pre-ChatGPT.
Multi-platform
Token-first
04
Design Systems
Scalable component libraries and token architectures that ship alongside engineering — not alongside specs.
Mixed methods
RITE + Sprints
05
Research & Facilitation
UXR facilitation, design sprints, and translating complex user needs into structured, actionable design decisions at scale.